Katie Wallace
Instructional Designer
I transform complex content into engaging, interactive
gold.
Hi! I’m Katie.
I'm a student affairs professional, turned instructional designer. I've had the privilege of working with diverse post-secondary student populations for over 10 years. I've been involved in a variety of learning and development programs, focused on strengthening learners' self-awareness, personal empowerment, and academic resiliency.
I was first introduced to technical communication by a colleague and I haven't looked back since! I'm committed to designing effective and memorable learning experiences, rooted in empathy for learners and end users. I take the time to understand an audience's unique needs and motivations - a passion for helping others is what drives my approach.
Looking to increase employee productivity and engagement? Need a product tutorial for your next release? I can help!
Instructional Design
eLearning Development
Workshops
Training
My work values
Positivity
I focus on potential, not problems. I will bring a good attitude to every team meeting. This glass is half full.
Collaboration
I am always willing to learn from others and consider different perspectives. Great things happen when we work together.
Creativity
I'll do everything I can to apply my creativity to provide meaningful solutions. I believe staying curious leads to fresh ideas and innovative problem-solving.
Quality
I take pride in my attention to detail and will strive to produce quality solutions, at every opportunity.
Creative learning experiences,
aligned with your organizational goals.
eLearning doesn’t have to be bland.
Learning experience design (LXD) blends instructional design, user experience design (UX) and educational psychology to create learning journeys that aren’t just informative, but impactful. LXD is the secret ingredient to achieving effective learning outcomes.
This is where I come in...
Student success and peer support strategies
Project Details
Client: Seneca Polytechnic, Customer Support
Brief: Virtual learning material for onboarding new student ambassadors, to supplement existing training sessions, and reinforce best practices in customer service.
Learning Solution: Interactive, micro-eLearning module
What it looks like
The Solution
Sequenced and bite-sized learning activities that new student ambassadors can complete independently. This approach increases practical learning while reducing the significant planning and preparation required for in-person training sessions.
Key features:
- Fully asynchronous for quick access.
- Variety of Rich Media elements, appealing to different learning style preferences.
- Opportunities for a large team to interact and share personal insights in a fun and engaging way.
Building good habits in customer service
Project Details
Client: Seneca Polytechnic, Customer Support
Brief: An approachable, “try-it-yourself” tutorial to shift away from the current “show-and-tell” training method. The need was to ensure consistency in service delivery and highlight proactive ways of managing client cases in Salesforce.
Learning Solution: Software simulation
What it looks like
The Solution
Interactive learning journey that walks learners through specific workflows in a controlled environment. This approach introduces task-related concepts and gives learners the opportunity gain hands-on experience and practice their skills, in real time.
Key features:
- Topic-focused, interactive content
- Knowledge checks to reinforce key learnings
- Module can be circulated and revisited to maintain consistent workflows, eliminating the need for synchronous refresher trainings.
Whether you’re ready to start a new project, have questions, or just want to say hello, I’d love to hear from you!
